IOS 13.4 and macOS 10.14.5 can't make FaceTime calls to devices that are running iOS 9


Published on Apr 01, 2020


iOS 13.4 and macOS 10.14.5 can't make FaceTime calls to devices that are running iOS 9

The more recent devices that are running iOS 13.4 and macOS 10.15.4 recently released by Apple are not able to make audio and video calls FaceTime with older devices running iOS 9.3.5 or iOS 9.3.6, according to several users in the support community, Apple, Reddit, and Twitter.

Apple normally recommend that users that can't make or receive FaceTime calls to update their devices to the latest version of the software, but iOS 9.3.5 or iOS 9.3.6 are the latest versions supported software for the various older devices, including the iPad 2, third generation iPad, iPhone 4S, iPad mini first generation and the fifth generation iPod touch.

Devices running iOS 13.3.1 or macOS 10.15.3 can still make FaceTime calls with older devices, so it is not clear if this is a bug introduced with iOS 13.4 and macOS Catalina 10.15.4 or if this was a deliberate decision.

This bug since arriving in the middle of the pandemic in the course and many of the affected users say they will not be able to call a grandparent who still uses an iPad older, for example, at a time when we strongly recommend that you take the distances from the social.

Hopefully this is a simple bug that will be fixed in a short time.

@AppleSupport Hey Apple, since iOS 13.4 i can't call an iOS 9 Device over Facetime. That's a real Problem at these Days because it's the only way for me and my 2 childs to see our 90yrs. young Mother/Grandmother. Please fix.

— Jonny Castaway (@jonnycastaway) March 27, 2020





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