Between the crashes and security holes in software, a week of nightmare for Apple


Published on Dec 04, 2017


That just passed was a week of nightmare for Apple, one that will long be remembered by the company and its customers. For those who missed something, let us remember that in a few days were discovered a serious security flaw on macOS, in addition to a number of bugs on iOS that have made it unusable a lot of the iPhone all over the world. What is going on in one of the companies that has always made quality its strong point?

Perhaps is not exaggerate if we say that, at least at a software level, Apple has had one of the worst weeks in its history, due to releases full of bugs, very serious. A series of events almost embarrassing for a technology company that offers the levels of customer satisfaction among the highest in the world.

These levels of customer satisfaction, often cited by Tim Cook, are the result of a near-perfect optimization between hardware and software, which rarely leads to serious problems for the end user. Everything works as it should, without security risks. And the people trust more and more.

Last week, however, was totally different, both for Mac users and for customers who have an iPhone. And it was not minor problems.

By exploiting the flaw, found in the High Sierra, anyone could log on to the Mac with full administration capabilities of root. It was enough to enter “root” as the user name, without entering any password, to log into the Mac with administrator privileges. This access could be made directly from the login screen of os x, from the Preferences Panel, or via SSH, and remote login.

Apple has immediately released a security update that was automatically installed on all Mac with High Sierra, but it is not over here. The update is also installed automatically on macOS 10.13.0 (as well as on macOS 10.13.1), but users upgrading to macOS 10.13.1 after the update yet will have to reinstall the update. The reason for this? The bug of root, again, once installed, that version of macOS! This means that if you updated macOS 10.3.0 with the latest security updates, and then switch to macOS 10.3.1, you'll have to re-install the update yet to correct the bug of the root. Among other things, it is also necessary to restart the Mac to activate the update yet.

This bug has been there for months, placing at risk millions of data users and Mac around the world. Apple apologized as well:

Safety is a top priority for every Apple product and unfortunately we came across this version of macOS. When our security engineers are aware of the problem Tuesday afternoon, we immediately started working on an update to close the security flaw.

By this morning, the update is available for download and starting today will automatically be installed on all systems running the version 13.13.1 macOS High Sierra.

We apologize for this error and we apologize to all Mac users, and for the presence of vulnerabilities, both for the concern it has created. Our customers deserve better. We are checking into our development processes to prevent such incidents from happening again.

Ended up here? But even for a dream! The update of the security has in fact made it unusable for the function of sharing of files on macOS. In the rush to release the update yet, Apple has let slip this little bug that, fortunately, is easy to fix. It seems absurd, but the situation is just this.

No problems yet but lots of hassle for iOS users because of the bug on the 2nd of December! The problem has caused an endless reboot of the Home screen starting at 00:15 del 2 December, immediately after receiving a local notification. According to various reports, the bug was mostly with local notifications from the app with reminder repeated in the course of time. In other cases, the iPhone is restarted completely. The bug is tied to apps that use the API of the local notifications to Apple for the generation of alerts.

There are users who have found themselves with an iPhone in a constant reboot, with the inability to perform the update. Only after several attempts the situation is resolved. And the advice of Apple to resolve the problem provide a procedure long and cumbersome:

Think about who has a fifty app (if not more), and you must first disable and then re-enable the notifications app to app.

Also in this case, Apple has now released iOS 11.2 to correct this bug. Problems finished? No, because this update has blocked the Face ID on many iPhone X! Specifically, the iPhone X will show a message “unable to turn Face ID on this iPhone”. Fortunately, the fix is to reboot the device.

Among other things, the function of Apple Pay Cash integrated in iOS 11.2 in the USA is still not usable, just because Apple has anticipated the release of this version to correct the bug of the 2 December.

Now, let users more aware that they read constantly blog iPhoneItalia, but imagine the millions of people who are found with a device that is unusable and reboots continue, with no idea of what was going on.

And let's not forget the bug of the keyboard, with the various “the” or “en” processed regularly in “L. A.” or “I. T”. Also in this case, Apple has explained how to resolve it, but it was still a time of a further bug. And the bug of iMessage? On the High Sierra, the Messages app often worked in fits and starts until the last few updates.

So many, too many software problems that we'd never have expected from Apple. Of course, the company is run immediately to the shelters, but in some cases, the update has introduced further problems. No one is perfect and mistakes happen to everyone, but leave the Mac at the mercy of all because of a security flaw, or make unusable the iPhone for a problem related to the date of December 2, are situations which are truly at the limit and certainly not by Apple.

We are sure that some heads will surely be missed in Cupertino, but the hope is that errors of this type will not occur in the future, as never had happened in the past.

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