Garmin Connect is back online after the attack, the rasomware (even sync to Strava) @BitFeedCo.

Garmin is certainly one of the leading manufacturers of electronics, dedicated to the world of sport, with its catalogue that ranges from the smartwatch the traditional to the smartband, passing the sportwatch and coming up to the computers. All of these products have become smart in the course of time and, taking advantage of the service, Garmin Connect, it was possible to extrapolate the collected data to display (and analyze) on your smartphone and on your PC.

If in recent days you tried to sync your Garmin device with the server of the company, you may have noticed that something was wrong. After the initial reports indicated an attack ransomware, Garmin has confirmed publicly that it has been the victim of a cyber attack and is working to bring their servers online in the next few days.

This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. (2/2)

— Garmin (@Garmin) July 23, 2020

We are happy to report that many of the systems and services affected by the recent outage, including Garmin Connect, are returning to operation. Some features still have temporary limitations while all of the data is being processed.

— Garmin (@Garmin) July 27, 2020

Garmin has not specified, but it is possible that the servers have been put offline due to a cyber attack received, but as a preventative measure to safeguard users ‘ data. Also for this all the ancillary services, such as, for example, the sync with Strava, have been suspended temporarily.

In a press release, Garmin has written that “it has been the victim of a cyber attack that has encrypted some of our systems on 23 July, 2020” making it impossible to access them. The company stresses that “there is no indication of the fact that all of the customer data, including payment information of Garmin Pay, have been accessed, lost or stolen“. It also reaffirms that its products have remained functional throughout the disruption: only the services online were inactive, not the monitoring of the activities. At the time, “the affected systems are being restored, and we expect to return to normal operation in the next few days“, although the Garmin warns that it may take some time to run a backlog of the processing of the data.

The server of Garmin Connect have been offline from the 23rd of July and are slowly starting to come back online. To cope with the problem, the company has entered into maintenance mode for several days, which is why all its services were offline for some time.


Garmin Connect is back online after the attack, the rasomware (even sync to Strava) @BitFeedCo.